Answers on the first ring
On your own number, at any hour. Nothing rings out, nothing goes to voicemail, and nobody waits on hold.
Mella
AI Phone Assistant
Your phone, answered.
Every single time.
Mella is an AI phone assistant you set up yourself. Describe your business in plain English, listen to it talk, connect a number — and it starts answering. No installation, no hardware, no one to train.
Free to build and test · $27.50 per number per month inc. GST · No lock-in
Mella
Incoming call · 7:42 pm
Live
Mella
Good evening, thanks for calling. How can I help?
Caller
Hi — can I get a table for six on Friday night?
Mella
Of course. I have seven o'clock or half past eight on Friday. Which suits you better?
Caller
Seven's perfect. It's under Dan.
Booking written down
Friday 7:00pm · 6 people
24/7
Answering, including nights, weekends and public holidays
32
Languages — and it follows the caller when they switch mid-call
$27.50
Per number per month inc. GST, plus the call time you use
Nothing
To install, host or maintain on your side
What It Does
A Real Conversation, Not a Phone Menu
No "press one for bookings". Mella listens, asks what it still needs, and gets to the point the caller rang about.
Takes the booking or the job
Captures the appointment, the order or the enquiry, asks for whatever is missing, and reads the details back before it finishes.
Hands over to a person
The moment someone asks for one, or the call goes past what you told it to handle. It never pretends to be something it is not.
Writes everything down
A full transcript, a short summary, and exactly the details you asked it to collect — ready for you the moment the call ends.
Speaks 32 languages
English, Mandarin, Arabic, Hindi, Spanish, Tamil and more — and it follows the caller when they change language part-way through a call.
Sounds the way you want
Pick the voice, set the greeting, decide what it should never say. Change any of it later and it takes effect on the next call.
How It Works
What Happens When Your Phone Rings
Four things, in under a second each, for the whole call.
Instantly
It picks up
Your number rings straight through to Mella. No menu, no hold music, no "your call is important to us".
As they speak
It understands
Speech becomes text while the caller is still talking, so there is no pause before it answers.
Back and forth
It holds the conversation
It asks for what is missing, confirms what it heard, and copes when someone changes their mind mid-sentence.
On hang-up
It writes it up
Transcript, summary and the details you wanted, sent where you asked. You read it, you do not re-take it.
Getting Started
Set It Up Yourself, Today
You do not need a developer, an IT person, or a meeting with us. You need a description of your business and about ten minutes.
Describe your business
A few sentences in plain English — what you do, what callers usually want, and what you would rather it did not promise. Mella writes the instructions from that.
Listen to it talk
Have a conversation with it in your browser before it goes anywhere near a real caller. Change the wording, the voice or the rules until it sounds right.
Connect a number
Take a new number through Mella, or point your existing one at it. Business identity is verified first, the way phone numbers are meant to be.
It starts answering
That is the whole setup. Nothing to install, nothing to host, nothing running on a machine in your office.
Who It Is For
Anyone Who Loses Work to a Missed Call
If the phone rings while your hands are full, this is the problem Mella was built for.
Trades and home services
After-hours callouts captured instead of going to voicemail and to whoever answers next.
Salons and clinics
Appointments and reschedules handled without pulling anyone off the floor mid-client.
Restaurants and takeaway
Bookings and orders taken right through the Friday rush, when nobody can reach the phone.
Transport and logistics
Pickup bookings and job status answered without tying up a dispatcher all day.
Property and rentals
Enquiries and inspection times handled while you are out at another property.
Sole traders
A phone that is always answered, without paying someone to sit beside it.
What It Costs
One Price, and the Time You Actually Use
No setup fee, no minimum term, no per-seat licence. Build it and test it for nothing — you only pay once a number is connected.
$27.50
per phone number, per month, including GST
$25.00 + $2.50 GST · billed monthly in Australian dollars
- Unlimited agents and unlimited changes
- Browser testing, free and unlimited
- Transcripts and summaries of every call
- Transfer-to-human on any call
- All 32 languages included
- Cancel any time — no lock-in
Call time is charged per minute on top, at the rate shown in your account before you connect a number.
Questions
The Things People Ask First
Will callers know it is not a person?
Mella introduces itself as an assistant. It is built to sound natural, not to deceive anyone — and the moment a caller asks for a human, it hands the call over rather than talking them out of it.
Can I use my existing business number?
Yes. You can point the number you already advertise at Mella, or take a new one through the app and keep your old line as it is. Many businesses start with a second number and move across once they trust it.
What happens if it does not understand someone?
It asks again, in plainer words. If it still cannot help — or the call is outside what you told it to handle — it transfers to whoever you nominate, or takes a message and sends it to you.
Do I need to know anything technical?
No. You write a few sentences about your business the way you would explain it to a new staff member. There is nothing to code, install or configure on a server.
Why do I have to verify my identity?
Australian phone numbers carry legal obligations, so the law requires the business behind a number to be identified before it is issued. It is a one-off check, and you can build and test everything before you do it.
What if I would rather you set it up for me?
We do that too. SixVM will review your real calls, write the flow with you, and run it on a test number before it touches your main line — book a free consultation and we will talk it through.
Stop Missing Calls
Build Your Assistant in Ten Minutes
Describe your business, listen to it answer, and decide afterwards whether to connect a number. Building and testing costs nothing.
mella.sixvm.com.au · A SixVM product, built and supported in Melbourne.